What is your contact e-mail?
Where do we ship?
We ship everywhere in the world. Our biggest customer base are from USA, France, UK, Germany, Italy, Canada, and Australia. We use USPS first class with the options of insurance. Please note that we are not responsible for customs tax or any other charges outside of our shipping responsibilities. Please allow up to 5 weeks for international shipping. It all depends on the complexity of your order plus customs clearance.
Where is your gauge chart?
What is the return policy?
For plugs and other jewelry, there are no returns or exchanges due to sanitary issues once the seal has been broken. Please check through the clear windows for style and thickness. The only returns or exchanges we will honor is if we have made a mistake on the product. Broken seal=void in exchanges. We hold the customer responsible to return the item back to us safely before any exchanges or returns to be initiated. Tracking is recommended.
What payment do we take?
We take Paypal, Visa, Mastercard, American Express, and Discover.
How long is the processing time?
The processing time is 48-72 hours, depending on the availability of the items. Junkyard steampunk can take up to 4 weeks. Custom stones take around 4-6 weeks since we start from rough materials. Wood custom orders around 4-6 weeks. XL image plugs 2-3 weeks. We do not rush through that process to ensure quality and all wait times depend on the line ahead of you.